Rights & Rules

 

Stockholm-Visitors

Photo by Jeppe Wikström

Welcome to Stockholm Guesthouse, we are a rental agency that helps you acquire accommodation in Stockholm, We offer you B&B rooms, private apartments and private villas with a personal touch. Our rental objects are selected with care to make sure your stay will be trouble free and pleasant.

Please, read Rights&Rules before you make your booking. We hope this will make your booking and stay enjoyable and stress-free. When you book with us, you confirm our rules. Please visit our B&B/Rentals page to view our accommodations. We hope that you enjoy your visit to Stockholm.

How to book
Choose your accommodation at our webpage ”B&B/Rentals” or send us an email with your request. As soon as we receive your reservation we will send you a preliminary confirmation within 24 hours. The reservation is not secured however until we receive a 20% booking fee. The reminder of the payment shall be paid cash at arrival. When we have received your booking fee we will send you the rented object address with a final confirmation email. For apartments the minimum rental period is usually 3 nights, and for villas usually 5 nights especially in high season. Again, exceptions can be made, we try to accommodate your needs. Please notify we don’t deal with single (1) night bookings

Booking includes
The price always includes all service charges, and water and electricity. Normally it will include cleaning both before and after your stay, unless stated otherwise. Linens and towels will be provided, unless stated otherwise, but if not available we can provide them for a minimum charge. We provide as much information in our descriptions as possible but if you are unsure of anything then please do not hesitate to ask us any questions

Bed and Breakfast
When renting a Bed and Breakfast room – tea/coffe and biscuits is included.

Check-out
is at 10h00 on your departure day.

Cleaning
We appreciate that you keep the booked accommodation tidy during your stay. Make sure to not leave food out to avoid attracting insects. Use the cupboards and the fridge to store the food.
A normal final cleaning when you leave is included in your rental. But please leave the accommodation in good condition.
If you want an extra cleaning during your stay, just contact us and we will do our best to support you. Generally it cost 200 SEK/hour and we can help with everything from cleaning to washing and ironing.

Booking fee
is 20% of the total charge, These charge will be deducted from your final bill. If you cancel your booking outside the cancellation time limit Stockholm Guesthouse is entitled to retain the booking fee

Payment
Final payment is completed at arrival.

Confirmation
When Stockholm Guesthouse has received the guest’s payment of the booking fee, we send you via email all information about your booking (name, address and contact details)

Terms of cancellation
In the event guest must cancel a booking, contact Stockholm Guesthouse. For booking cancelled in writing not later than 40 days before the check-in date, our booking fee will be repaid minus 50 EURO/500 SEK cancellation fee. For booking cancelled later than 40 days before the booked arrival date, or the guests not make use of the reservation, your booking fee is not repaid

Insurance
Full travel and damage/responsible insurance are recommended.

Smoking
Most of our rental objects nowadays are non-smoking. If you would like to smoke, please check at the time of booking whether smoking is permitted. Stockholm Guesthouse is entitled to debit guests for the cost of cleaning fabrics, furnishings etc if the no-smoking rule is infringed.

Complaints
If you have complaints, it is very important you make them on site and at an early stage to Stockholm Guesthouse. Complaints after completed stay will not be accepted or compensated.

Standards
Stockholm Guesthouse has inspected all rental properties and found them to be of a good normal standard with normal equipment.

Limitation of responsibility
The rental properties owner is responsible for the letting of accommodation. Stockholm Guesthouse acts only as a intermediary between the owner and the guest. If the owner should for any reason be unable to let the booked accommodation, Stockholm Guesthouse has the right to book another equivalent accommodation with another property or offer repayment of the booking fee. Stockholm Guesthouse will inform the guest about such a situation and the necessary booking alteration. The guest is not entitled to damages or compensation beside what has been stated here. Stockholm Guesthouse bears no responsibility for conditions or events that lie outside Stockholm Guesthouse control. Neither Stockholm Guesthouse bears any liability for the guest or the guests belongings regarding injury, damage or loss. The guest is responsible for his own person and his belongings.

Do you enjoy your stay and want to come back? As a recurring client you get a 10% off on your next booking fee (except for peak season). We also have several properties in France, Italy and Monaco, and your discount would apply to these properties as well. Just send us an email with the accommodation you stayed at and your new booking request and we will make sure to reserve your stay and deduct the discount.

Our dedications
We will do all we can to make your stay as enjoyable as possible. But what is good can always become better. If you have any comments or good advice, by all means send them to Stockholm Guesthouse.